Speaking coach Milo Shapiro interviews Sarita Maybin: Sarita Maybin’s book by this name provides practical approaches and positive phrases for those times when you need to say something NOT so nice. Learn how to constructively clue someone in, deflect the negative comment of a well-meaning friend, or let a business colleague know what he or she is doing drives you crazy — without destroying the relationship. www.SaritaMaybin.com